1. About these terms
These terms apply when you purchase a private online session, session package or digital product from Alienchanneling.com, operated by Kordes Communication (“we”, “us”). By completing a purchase, you enter into an agreement with us and confirm that the information you provide is accurate.
2. Services and digital products
A single-session purchase includes the duration stated in the selected offer. Session packages include the number and duration of private online sessions stated in the selected offer. Sessions normally take place through Zoom. Confirmation, access information or scheduling details are sent to the email address supplied during checkout, normally within 24 hours.
A digital-book purchase provides one personal, non-transferable copy of the PDF named in the offer. The PDF is delivered to the email address supplied during checkout after completed payment. The buyer is responsible for providing a working email address and retaining a copy after delivery.
A Rohaan chat pack includes three questions for €10. One question is used only when the service successfully returns a Rohaan reply. Unused questions remain available in the same browser while the local access identifier is retained. Chat packs are personal and may not be transferred, resold or shared.
3. Prices and payment
Prices are displayed in euros and the total price is shown before payment. Payments are processed securely by PayPal. A booking, digital product or question pack is considered paid only after PayPal confirms a completed transaction. We never receive or store your full card or PayPal login details.
4. Right of withdrawal
If you are an EU/EEA consumer purchasing online, you generally have a statutory 14-day right to withdraw from a service contract, calculated from the date of purchase. To withdraw, email us with a clear statement and your PayPal order reference.
If you expressly request that a session takes place during the withdrawal period, you may be required to pay a proportionate amount for any service already supplied. Once a service has been fully performed after your express request and acknowledgement, the statutory right of withdrawal may end where permitted by applicable law.
For digital content supplied immediately without a physical medium, checkout asks for your prior express consent to immediate delivery and acknowledgement that you lose the statutory right of withdrawal when delivery begins. This does not affect rights relating to faulty, misdescribed or undelivered digital content, or any other mandatory consumer rights.
5. Rescheduling and cancellation
You may request one cost-free rescheduling by contacting us at least 24 hours before the scheduled start time. Cancellations made less than 24 hours before the session and missed appointments are normally non-refundable, except where mandatory consumer law applies or where we agree otherwise due to exceptional circumstances.
If you arrive late, the session may still end at the originally scheduled time. If we need to cancel, you may choose a new time or receive a full refund for the affected session.
6. Technical problems and our refund promise
If a technical failure on our side prevents the session from taking place or materially disrupts the service, you may choose either:
- a replacement session at no extra cost; or
- a full refund for the affected session.
For a package, refunds for provider-side faults are calculated for the affected session unless the fault makes the remaining package unusable. Problems with the customer's internet connection, equipment, software or failure to join do not normally create a right to a refund, but we will make reasonable efforts to help and may offer rescheduling where appropriate.
A chat question is not deducted when the service fails to return a reply. If a completed PayPal payment does not activate the three purchased questions, contact support with the PayPal order reference so we can restore access or provide an appropriate refund.
7. Session packages
Package sessions are personal and may not be transferred or resold without written permission. Scheduling is subject to mutual availability. Details for arranging the sessions are sent after payment. Any mandatory withdrawal or refund rights remain unaffected.
8. Nature of the service
Channeling sessions and the digital Rohaan conversation are offered for personal reflection and spiritual or entertainment purposes. They are not medical, psychological, legal, financial or other licensed professional advice. No particular personal, spiritual, health or financial result is promised. Seek a qualified professional for advice in those areas.
By entering the conversation, you agree not to submit sensitive or confidential information, passwords, payment details, health records, identity numbers, unlawful content or information you do not have permission to share.
9. Respectful participation
Both parties agree to communicate respectfully. We may end a session involving harassment, threats, illegal activity or serious disruption. No refund is normally due where a session is ended because of the customer's serious misconduct.
10. Privacy
We use the contact and booking information you provide to administer payment, schedule the service, deliver access information and communicate about your purchase. PayPal processes payment data under its own privacy terms. We do not sell customer information.
11. Complaints and disputes
If something goes wrong, contact us first so we can investigate and offer an appropriate remedy. Email support@alienchanneling.com with your name, order reference and a description of the issue. These terms are governed by applicable Estonian law without removing protections you have under mandatory law in your country of residence. Eligible consumers may also contact Estonia's Consumer Disputes Committee.
12. Changes
The terms in force at the time of purchase apply to that purchase. We may update these terms for future purchases when necessary, but changes will not reduce rights already acquired under a completed purchase.